Mandate and Purpose 

To identify behavioural competencies for key roles within the Intervenor Services sector.  

Members include: 

Nancy Longo, Laurie Marissen, Amanda Mesko, Beverly Morris, Cathy Pascuttini, Cheryl Ramey, Nicol Rumball, Gwen Sheridan and Cheryl Wilson 

Key Deliverables: 

  • Facilitating Introduction to Competencies and Train the Trainer workshops for Intervenors, Managers and Supervisors, in consultation with Hay Group
  • Facilitating Coaching for Competencies workshop for Intervenors, Managers and Supervisors, in consultation with Hay Group 
  • Creating implementation guide for adoption of behavioural competencies
  • Gathering voluntary feedback on implementation guide from at least two agencies


Competencies for Intervenor Services

Competencies are the underlying personal characteristics and behaviours of an individual that are important contributors to predicting outstanding performance in a job within a particular organization. They mark the difference between average job performance and outstanding performance. Furthermore, the competencies in a specific model are aligned with the organization’s strategy and culture.

Competencies enable top performers to demonstrate critical behaviours more often, in more situations, and with better results.

This Competency Dictionary lists all of the competencies that have been identified as critical to success across the following three roles within the Intervenor Services sector:

• Intervenor,
• Supervisor, and
• Manager.

There are two types of competencies – behavioural and technical – as outlined below:

• Technical competencies are what a person needs to know and be able to do – the knowledge and skills – to perform the job;
• Behavioural competencies are the behaviours a person demonstrates in applying their knowledge and skills on the job.

In other words, technical competencies are WHAT a person needs to know or know how to do, and behavioural competencies are HOW an individual approaches his or her work.

Technical competencies are absolutely necessary to perform the job role; however, they are not the differentiating factors of performance. While each is important, it is the behavioural competencies that truly differentiate superior from fully effective performers.

The focus for Intervenor Services is on behavioural competencies.

To view the Competencies for Intervenor Services, click here.

To view the Behavioural Competencies Implementation Guide, click here.


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